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Location: Ty Penallta, Penallta House, Tredomen Business Park, CF82 7PG
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.84 per hourÂ
Job Ref: OR10369
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Responsibilities
- Work directly within a local authority setting, specifically in a Homelessness team.
- Manage caseloads and make enquiries into individuals' housing needs.
- Provide advice and assistance on housing matters.
- Make legal decisions regarding homelessness and refer individuals to support services.
- Engage in difficult conversations with clients as necessary.
- Utilize access to grant funding to alleviate housing needs.
- Work to deadlines and prioritize tasks effectively.
- Answer calls and provide advice and assistance to those seeking help.
- Review individuals' housing needs and make decisions on homelessness status.
- Maintain all record-keeping and data entry in line with requirements.
- Maximize housing options to successfully discharge duties.
- Make referrals to the emergency housing team and monitor these placements.
- Direct work experience in a local authority setting within a Homelessness team.
- Experience with Homelessness legislation and case management.
- Excellent customer service skills.
- Proficient in record-keeping and data entry.
- Understanding of the CIVICA Abritas system is advantageous but not essential.
- Knowledge and understanding of Renting Homes legislation.
- Ability to work from the office five days a week.
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