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Henley-On-Thames
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Technical Support Technician

Technical Support Technician

Owen Daniels

Posted 16 hours ago, valid for 23 days

Henley-On-Thames, Oxfordshire RG9 6BL, England

Full Time

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Sonic Summary

My client, a well-recognized manufacturing business, is seeking a Technical Support Technician to support their continuous growth.
The role involves providing excellent after-sales service and technical support for a wide range of products, ensuring timely and accurate advice to customers.
Candidates should have experience in a customer support environment, strong telephone skills, and a passion for problem-solving.
This is a permanent position located in Henley, requiring 35 hours of work per week from Monday to Friday, with a salary of £30,000 per year.
Ideal candidates will possess high-level customer service skills and the ability to remain calm under pressure while effectively diagnosing product and system issues.

My client are well recognised manufacturing business and are currently needing a Technical Support Technician to join their team to help with continuous growth within the business offering excellent training and development opportunities. As a Technical Support Technician you will be responsible for providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquires. Ideally, the Technical Support Technician will have experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability a passion for problem solving!Technical SupportHenleyPermanent Position35 Hours a Week (Mon-Fri)Main Responsibilities as a Technical Support Technician:

Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products
Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff
Maintaining detailed knowledge of the Company’s products and how they work
Detecting potential insurance claims and reporting details to the Technical Assist Manager.
Actively ensure that the companies CRM system is kept up to date
Diagnose product and system issues and arrange service agent call-outs where necessary

Person specific skills required for Technical Support Technician:

Experience of working in a customer support/service function
Experience working in a fast-paced high volume call environment
High-level customer service skills
Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company.
Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships.
Effective at assisting technical discussions in the team and confident in challenging approaches when they don’t seem right

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