Contact Centre Manager

Contact Centre Manager
Competitive Package + Excellent Benefits

Are you a manager who leads by example, values your team, and believes in supporting people to be their best?

Do you enjoy being hands-on, approachable, and actively involved with your team day to day?

Our client, one of Europe’s leading online off-price retailers, is embarking on an exciting transformation journey. With a reputation for innovation and responsible customer engagement, they are now seeking a Contact Centre Manager to lead and inspire a team of 25 (rising to 50 during peak periods) within the Contact Centre department.

The Role

This isn’t just about managing numbers it’s about people. As Contact Centre Manager, you’ll be at the heart of the team: coaching, supporting, motivating, and celebrating success. Your role will be to create a positive, high-performing culture where colleagues feel valued, engaged, and supported to deliver outstanding service every day.

Key responsibilities include:

• Being visible, approachable, and actively supporting your team on the floor.
• Leading, motivating, and developing a high-performing team.
• Using data and insights to identify trends and continuously improve service.
• Collaborating across departments to deliver seamless customer and retail care.
• Ensuring compliance with KPIs, regulatory requirements, and service standards.
• Acting as a role model for care, teamwork, and responsibility across the business.

About You

We’re looking for a manager who puts people first, with a genuine passion for coaching, supporting, and bringing out the best in others.

You’ll bring:

• Experience managing and developing contact centre teams.
• Strong leadership skills—hands-on, visible, and approachable.
• A focus on teamwork, collaboration, and creating a supportive culture.
• Excellent communication and interpersonal skills.
• Confidence in handling sensitive situations with empathy and discretion.
• Analytical ability to use data to drive performance and improvements.

What’s on Offer

• Competitive Salary – your talent deserves recognition.
• Company Bonus – when we succeed, you benefit.
• Career Growth – opportunities to progress and develop.
• Staff Discounts – stay stylish with exclusive discounts.
• Company Pension – secure your financial future.
• Generous Holiday Allowance – 5 weeks, with the option to buy an extra week.
• Birthday Day Off – celebrate your special day your way.
• Free Parking
• Health & Wellbeing Programme – including critical illness insurance.

This is a fantastic opportunity to join a business that values people, teamwork, and performance in equal measure.

If you’re a manager who leads with empathy, energy, and enthusiasm send us your CV in confidence today to (url removed)

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