Credit Controller

Credit Controller

Reports to: Office Manager

Depot: LWC Hereford

Overview

Assist the depot manager in making credit and risk decisions, and ensure customers pay on time while retaining the business. Minimise the depot credit risk and maximise the depot's cash flow; receiving, checking and processing all new account credit application forms, and escalating any potential issues to management and assisting in resolving. Support the depot in ad-hoc duties.

Main Duties

• Understanding the company’s credit control policy and adhering to it.

• Responsibility for orders over credit, taking accounts off stop and releasing orders from credit authorisation. Liaising with the Head Office for authorisation as per the company policy.

• Contact the customer to arrange the collection of payments.

• Responsible for receiving new account credit applications and processing.

• Implement accuracy with excellent attention to detail in checking all account paperwork received.

• Identify and clarify what terms and limits the customer requires.

• Processing credit checks and asset checks for new customers.

• Obtaining signatories where required from internal management.

• Set up new accounts on the Trinity GUI.

• Reviewing the weekly aged debt report and having weekly account manager reviews.

• Reporting back to head office on a weekly basis, filling out the reports that had been provided to monitor the debts.

• Build good relationships with internal and external customers.

• Responsible for cash postings.

• Processing Credit Limit Increase requests when necessary, once authorised.

• Dealing with any bounced payments.

• Raise credit notes and resolve customer queries.

• Identify and escalate any depot bad debt to the head office and assist in collection.

• The ability to take and input customers’ orders when required.

• Various other administration duties within the office when required; confirmation, sorting the post, filing, processing orders, etc.

Knowledge and Experience:

• Excellent customer service skills.

• Use of Microsoft Excel for spreadsheets and records.

• Good teamwork skills.

• Good communication and relationship-building skills.

Additional Information:

Monday-Friday, 8:30am-17:00pm

40 Hours per week

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 17 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.