Export Administrator

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Service and Export Administrator to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.

ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.

Your Responsibilities

Logistics & Dispatch

• Organizing transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions.
• Ensure export details for products to European countries are correct

Order Lifecycle Management

• Accurately entering and maintenance of Sales orders in the system.
• Monitoring of order progress through the Sales order life cycle, i.e. production, QC, dispatch, and delivery to Customer.
• Tracking and reporting on OTIF metrics and proactively address delays or risks to delivery.
• Coordination with other functions such as Operations, Warehousing, and logistics teams.

Customer Relationship Management

• Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Registering and managing of Customer complaints, ensuring timely follow up.
• Maintain strong, ongoing relationships with Customers.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely Customer invoices.
• Process Customer returns and raise Credit notes as required.
• Ensure Financial accuracy and documentation for all transactions.

Sales Support & Internal Liaison

• Collaborating with the Sales team.
• Provide internal stakeholders with updates on Order status and Customer issues.
• Act as a liaison between customers and ADM (or other internal departments) to resolve issues.

Reporting & Reconciliation

• Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers.
• Provide support on Audits, documentation and traceability exercises.

Your Profile

• Proven experience in Order fulfilment, Customer service, or Sales support .
• Strong understanding of Logistics (incoterms, exports/imports), Supply chain.
• Excellent Communication and interpersonal skills.
• Proficient in ERP/order management systems and MS Office (Excel in particular).
• High attention to detail, problem-solving abilities, and a Customer-first mindset.
• Ability to manage multiple priorities and meet deadlines.