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The successful candidate must be able to drive to site due the the location not being easily accessible via public transport.
Job Title: IT Helpdesk Analyst
Location: Hereford (Officer Based - Onsite everyday)
Salary: Up to 34,000
Job Type: Permanent
Start: ASAP
Key Responsibilities:
- Manage and Prioritisethe help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department.
- Deliverclear, responsive, andcustomer-focused supportto all users (in-person, email, telephone, and remote tools), ensuring solutions are easy for users to understand and apply.
- Identify and Implementautomation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team.
- Maintain and Createtraining manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities.
- Triage and Escalateissues accurately to the appropriate internal IT teams or external providers; activelymanage day-to-day relationshipswith third-party vendors.
- Maintainaccurate and detailed records of all issues and resolutions within the help desk system for comprehensive tracking and reporting.
- Assistwith IT operations, including the administration of key systems and the management of third-party supplier contracts.
If you are interested and happy to be onsite 5 days a week then please Apply!
Please note this client is unable to offer any sponsorship - so the successful candidate must have the full right to work in the UK
