Job Title:聽Customer Service Advisor Location:聽Hertford Hourly rate:聽拢12.21 per hour Hours:聽Monday to Friday 8:30am-5pm Contract: 26 weeks temporary 聽 聽 Overview: As a Customer Services Advisor, you'll handle all first points of contact across face-to-face, telephony, and digital channels. You'll work to resolve customer queries efficiently and professionally, reducing unnecessary follow-ups and helping people access services with ease. 聽 Key Responsibilities: 路Deliver prompt, courteous, and effective front-line services 路Respond to enquiries across service areas including Benefits, Parking, Revenues, and Waste 路Use digital tools (CRM, case management, intranet, web) to support and resolve issues 路Encourage and assist with on line self-service options 路Process payments 路Log interactions accurately and ensure proper follow-up or escalation 路Provide visitor support at reception 路Liaise with back-office teams on complex cases 路Support vulnerable residents and uphold safeguarding practices 路Help improve processes and reduce complaint rates through proactive service Key Skills & Experience: 路Previous customer service experience 路Excellent verbal and written communication skills 路Proficient in Microsoft Office and CRM systems 路Friendly, helpful, and positive - even under pressure 路Experience working with sensitive information and challenging customers 路Professional presented and reliable 聽 Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. 聽 Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy 聽 聽 聽
Back to searchCustomer service advisor
Smart 10 ltd
Posted 6 hours ago, valid for 9 days
Hertford, Hertfordshire SG14 3ES, England
Full Time
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Sonic Summary
- The Customer Service Advisor position is located in Hertford and offers an hourly rate of 拢12.21.
- This temporary contract lasts for 26 weeks and requires candidates to work Monday to Friday from 8:30am to 5pm.
- Candidates should have previous customer service experience and strong verbal and written communication skills.
- Key responsibilities include handling customer queries, processing payments, and providing visitor support at reception.
- The role involves using digital tools to resolve issues and support vulnerable residents while maintaining a friendly and professional demeanor.
