Job Title:聽Customer Service Advisor
Location:聽Hertford
Hourly rate:聽拢12.21 per hour
Hours:聽Monday to Friday 8:30am-5pm
Contract: 26 weeks temporary 聽
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Overview:
As a Customer Services Advisor, you'll handle all first points of contact across face-to-face, telephony, and digital channels. You'll work to resolve customer queries efficiently and professionally, reducing unnecessary follow-ups and helping people access services with ease.
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Key Responsibilities:
路Deliver prompt, courteous, and effective front-line services
路Respond to enquiries across service areas including Benefits, Parking, Revenues, and Waste
路Use digital tools (CRM, case management, intranet, web) to support and resolve issues
路Encourage and assist with on line self-service options
路Process payments
路Log interactions accurately and ensure proper follow-up or escalation
路Provide visitor support at reception
路Liaise with back-office teams on complex cases
路Support vulnerable residents and uphold safeguarding practices
路Help improve processes and reduce complaint rates through proactive service
Key Skills & Experience:
路Previous customer service experience
路Excellent verbal and written communication skills
路Proficient in Microsoft Office and CRM systems
路Friendly, helpful, and positive - even under pressure
路Experience working with sensitive information and challenging customers
路Professional presented and reliable
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Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy
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Back to searchCustomer service advisor
Smart10Ltd
Posted 8 hours ago, valid for 9 days
Hertford, Hertfordshire SG14 1JA, England
拢12.21 per hour
Full Time
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Sonic Summary
- The job title is Customer Service Advisor located in Hertford.
- The position offers an hourly rate of 拢12.21 and is a temporary contract lasting 26 weeks.
- Candidates are required to have previous customer service experience and excellent verbal and written communication skills.
- The role involves handling customer queries across various channels and supporting vulnerable residents while maintaining professionalism.
- Working hours are Monday to Friday, from 8:30 am to 5 pm.
