Income Officer - Hertfordshire

About the Role:
Our client, a leading housing provider, is seeking an experienced Income Officer to join their team in Hertfordshire. This is a fantastic opportunity to work with a reputable organisation that values customer service and financial sustainability.

Key Responsibilities:

• Manage rent accounts and ensure timely collection of income.
• Proactively address arrears and negotiate repayment plans.
• Provide advice and support to tenants on welfare benefits and income maximisation.
• Prepare and present cases for legal action when necessary.
• Work closely with housing officers and external agencies to resolve complex cases.
• Maintain accurate records and ensure compliance with policies and legislation.

Requirements:

• Previous experience in income management or rent collection within social housing.
• Strong knowledge of housing benefits and Universal Credit.
• Excellent communication and negotiation skills.
• Ability to manage a busy caseload and meet deadlines.
• IT literate with experience using housing management systems.