Admin & Complaints Manager

Admin/Complaints Manager
Permanent
40-50K per annum
Based in Hertfordshire

General Description:

We are looking for a Program Delivery Manager to join our electrical testing team and be accountable for the leadership of our administration team who ensure the successful delivery of our electrical testing work programs predominantly in the social housing sector. The Program Delivery Manager will also engage regularly with our clients, and act as the primary point of contact for all contractual issues and questions.

Duties & Responsibilities:

• Ensure that client programs and schedules are adhered to and delivered via the effective management of the Administration team
• Attend weekly client meetings (and additional meetings as required) with the Electrical Testing Manager
• Act as the main point of contact for client queries and relaying internal queries to the client as necessary, e.g. in the case of wrong contact details
• Own the complaints procedure end to end
• Provide insights into monthly Board report for the Testing department
• Ensure that OneServe is being utilised correctly and consistently, including all data management