Service Delivery Lead

Service Delivery LeadBased in Broxbourne, HertfordshirePermanent, full-time, 37 hours per weekSalary: £44,838 - £49,820 per annumWe have a fantastic opportunity for a talented individual with experience in service delivery or operations management to join our established organisation.In this role, you’ll ensure our services run smoothly and meet business needs by overseeing service delivery performance, managing KPIs, and planning service strategies. You’ll handle day-to-day budget admin, including raising purchase orders while identifying and implementing process improvements to drive efficiency. You’ll also work closely with customers, gathering feedback and resolving concerns, and collaborate with stakeholders—internal teams, contractors, and suppliers to ensure services are delivered effectively and in line with organisational goals.We’re looking for a Service Delivery Lead with...- Proven experience in service delivery or operations management.- Demonstrable experience in budget management.- Practical experience in supplier and contract management.- A strong background in IT asset management and software licence administration.- Familiarity with service level agreement (SLA) management.- Excellent analytical and problem-solving skills.- Proficiency in Microsoft Excel and Power BI.- A bachelor’s degree in a relevant field, or equivalent experience and professional qualifications.You will also be required to have a basic criminal record (DBS) check, which we will pay for.Please note: All shortlisted candidates will be invited to complete an Excel-based assessment and must pass this before being offered a face-to-face interview. This will be a two-stage process, taking place on separate days, so please be prepared for both stages.We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.We enjoy a benefits package that offers something for everyone, including…- 27 days’ holiday per year, plus bank holiday (pro rata for part-time colleagues).- Buy and sell holiday scheme.- Cross organisational bonus scheme.- Up to 12% pension contribution.- Life assurance cover.- Funded health cash plan or subsidised private medical insurance.- Discount vouchers.- Enhanced family leave.- Range of special leave.- Car loans, cycle to work and electric car lease scheme.The closing date for this vacancy is 25th June 2025.We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.Other organisations may call this role Service Performance Manager, Customer Services Delivery Co-ordinator, Operations and Service Lead, Service Improvement Manager, Service Operations Co-ordinator, Delivery and Performance Lead, Client Services Operations Manager, Service Strategy and Support Lead, Service Efficiency and Engagement Officer, or Service Delivery and Stakeholder Liaison Manager.All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.So, if you’re looking for a new role as a Service Delivery Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.