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Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
- Input jobs into the company workflow management system
- Update job workflows on the management system
- Book appointments with residents
- Schedule appointments for engineers including re-scheduling appointments for priority jobs
- Daily uploading of Asbestos Reports onto works orders on our scheduling system.
- Basic understanding and interpretation of engineers technical notes.
- Updating spreadsheets, overdue reports and client portals
- Arrange parking for engineers (when required)
- To deliver excellent customer service
- To undertake any training provided by the company
- To fully participate with performance improvement programmes, including appraisals
- To liaise with office staff and supervisors to assist in the resolving of queries
- To support any business change for the benefit of the company
- Adhere to any KPI's set by the company
- Any ad-hoc duties as reasonably instructed by your line manager or directors
