Planning and Scheduling Manager

Fraser Edwards is seeking a Planning and Scheduling Manager for a reputable social housing contractor based in Hertford. This role offers a dynamic and rewarding environment where your expertise in project scheduling and team leadership will be highly valued.

In this pivotal position, you will not only manage but also mentor a dedicated team of schedulers and planners, ensuring the seamless execution of day-to-day repairs, maintenance, and planned works. Your leadership will be crucial in maintaining the efficiency and effectiveness of client programmes and schedules, ensuring all tasks are completed in a timely manner and to the highest standard.

Responsibilities:

• Oversee the delivery of client programs and schedules by effectively leading and managing the Planning and Scheduling Team.
• Participate in weekly client meetings with the operations team, as well as any additional meetings when required.
• Serve as the primary liaison for client communications and convey any internal questions or issues, such as incorrect contact information, back to the client.
• Provide direct leadership and management to the Planning and Scheduling Team.
• Collaborate across departments to ensure client enquiries are directed to and resolved by the appropriate personnel, taking ownership of issues until resolution.
• Take full responsibility for managing the complaints process from initiation to resolution.
• Track and enforce compliance with policies related to no-access situations, resident communications, and appointment scheduling.
• Contribute data and insights for the monthly Board report related to the Testing department.
• Monitor compliance metrics and keep Power BI dashboards current to support accurate and timely reporting.

Key responsibilities include attending weekly strategic meetings with senior management to discuss project status, timelines, and resource allocation, and serving as the primary point of contact for any client queries that may arise on-site. You will also oversee the coordination of internal administrative tasks, such as job logging and tracking, monitor and manage all booked jobs on the system, and take full responsibility for maintaining and updating the advanced in-house software utilised by our client. Additionally, you will be tasked with generating detailed progress reports, conducting data analysis to identify trends, and pinpointing areas for operational improvement. This will involve working closely with various departments to ensure cohesive and efficient project execution.

The ideal candidate will possess:

• Proven experience in a similar role, preferably within the social housing sector, with a track record of successfully managing large-scale projects from inception to completion
• Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team
• Excellent organisational and multitasking abilities, capable of handling multiple projects simultaneously with precision
• Proficiency in using scheduling software and managing administrative tasks efficiently, including a thorough understanding of project management tools
• Exceptional communication skills, both written and verbal, with the ability to liaise effectively with clients, stakeholders, and team members
• A proactive approach to problem-solving and client management, with a keen eye for detail, accuracy, and the ability to anticipate and mitigate potential issues

Required Skills, Attributes & Experience

• Experience in delivering structured work programs and KPIs with strong results orientation
• Customer-oriented with exceptional client relationship building and management skills

Joining this social housing contractor means becoming part of a team that values innovation, efficiency, and client satisfaction. This role not only offers the chance to enhance your professional skills but also to make a tangible impact within the community by ensuring that housing projects are executed flawlessly.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person