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Your new company
A well-established organisation currently based in High Wycombe but moving to Princes Risborough in Summer '25.
Your new role
As the Customer Service Representative, you will be responsible for ensuring that customer orders are satisfied in a timely and efficient manner, that stock availability is maximised by controlling customer balances according to set targets and to effectively perform daily administration duties.
- Dealing with customer enquiries via telephone and e-mail.
- Processing of customer orders, monitoring customer stock.
- Management of core customer data
- Daily review of wash plans and maintaining any order changes for planning purposes
- Demand and supply planning
- Resolution of depot errors, correction of systems and reports
- Reconciliation of depot recollection variances
- Balancing of customer orders across wash depots to ensure efficient order fulfilment
- Dealing with customer complaints
- Process 901 recollection entries on SAP daily for relevant wash depots
- Maintain and issue a variety of internal reports, weekly and monthly
- Booking of transport where required
- To undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements.
What you'll need to succeed
In order to be successful in applying for the position of Customer Service Representative, you will have:
- Experience in food / fresh produce industry or retail sector.
- Customer Service / Client facing background.
- Knowledge of SAP preferred.
- Ability to use Microsoft Office products (Excel / Word / Outlook). Intermediate level
- Ability to develop strong customer relationships and deal with difficult situations.
- Proficient IT skills (MS Excel is a must)
- Self-motivated / results orientated.
- Well organised, methodical approach attention to detail.
What you'll get in return
As the Customer Service Representative you will receive:
- Highly competitive salary up to 30000
- Life Assurance 3x
- Pension
- 25 days annual leave + Bank Holidays
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
