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Project and Relationship Manager
THIS IS MAINLY A REMOTE ROLE, BUT CANDIDATES WILL BE REQUIRED AT ATTEND THE OFFICE TWICE A MONTH IN HIGH WYCOMBE, BUCKS
To promote and manage schemes by building relationships with scheme owners and working with examiners and assessors to ensure products are in line with Best Practice. This role is responsible for the launch of new schemes, including marketing efforts up to the operational transfer of the scheme, as well as the smooth running of a selection of the companies portfolio.
Key Tasks
Project Management
- Manage projects from inception throughout the full life cycle using the templates and guidance as provided by the company
- Manage high level stakeholders, dealing with 3rd parties (e.g. publishers)
- Define scope and manage the day to day aspect of the projects, ensuring all relevant documentation is produced, clear and up to date.
- Identify and put contingency in place to address any risks and issues as soon as they arise
- Plan and assign appropriate resources to work on the project
- Report against project progress and manage exceptions
- Manage marketing for launch (working with appropriate CM and identified team to implement plan)
- Ensure an agreed marketing campaign is established for new or refreshed products
- To work with launch team to devise promotional activities and opportunities for engagement
- To manage the delivery of the campaign to the agreed schedule
- Ensure all promotional content is accurate and consistent
- Write text for web sites, product brochures and case studies
- To complete operational handover of projects once they have been formally closed
Scheme maintenance and Relationship Management
- Build and maintain effective relationships with scheme owners, this will include regular contact and updates.
- Represent the company at relevant meetings, events and conferences (and be willing to travel in association with the work).
- Process applications effectively and efficiently for centrally administered schemes, including managing bespoke portals where applicable.
General
- Build and maintain strong relationships with key internal and external stakeholders
- Coordinate and lead meetings, which includes preparing required papers, compile meeting minutes and issue these in a timely manner
- Good overview understanding of the products being managed - be able to describe to 3rd parties the products and associated processes, including benefits of scheme and services.
- Maintain appropriate record, documentation and systems in association with the application and schemes
- Deal with complaints/issues as required
- Provide reporting both internally and externally and present relevant information at all levels in the business.
- Facilitate meetings both internally and externally for products as and when required (including travel, venues and refreshments).
- New system end to end testing.
- Ad-hoc tasks outside of the general scope of work.
Qualifications & Experience
- Preferably Bachelor’s degree (or equivalent)
- GCSE (or equivalent) Grade A-C/9-4 in English
- Ideally three years’ experience of coordination or similar
- Experience in building successful relationships at all levels
Skills
- Intermediate Word, Excel and PowerPoint
- Excellent command of written and spoken English
- Customer service and excellent interpersonal skills
- Strong coordination and administrative skills
- Understanding of the relevant standards and quality policy
- Ability to upsell and cross sell products
- Willingness to learn and adapt
- Ability to multitask, prioritise and work to tight deadlines
- Good decision making and problem-solving skills.
