- Line management of response supervisors
- Oversight of response works delivery, ensuring timelines and quality standards
- Coordination with schedulers for efficient resource deployment
- Ensuring customer satisfaction and quick resolution of complaints
- Monitoring of field staff compliance (H&S, conduct, workmanship)
- Social Housing experience is a must
- Experience managing maintenance repairs
- Line management experience
- Relevant trade qualifications
- Knowledge of Health and safety legislations
- General permanent benefits