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1st Line Support Analyst
Location:High Wycombe HP11 1JU (Hybrid)
Department:Helpdesk
Sharp IT Services is seeking a1st Line Support Analystto join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.
Key Responsibilities
- Own, update, and progress support tickets, ensuring clients receive timely updates
- Meet Key Performance Indicators to maintain high service standards
- Develop technical proficiency through continuous learning
- Prioritise and organise daily tasks to align with client expectations
- Communicate professionally and effectively with clients and colleagues
- Represent Sharp IT Services in a professional manner at all times
Skills and Experience
- Friendly, personable, and professional approach
- Strong client service focus
- Excellent written and verbal communication skills
- Basic technical knowledge and experience in IT
- Familiarity with Microsoft Server and Desktop Operating Systems
- Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
- Awareness of Remote Monitoring and Management tools
Why Join Us?
- Career Development:Opportunity to develop your career in IT within a supportive and dynamic team.
- Hybrid Working:Flexible working arrangements to suit your lifestyle.
- Professional Growth:Continuous learning and development opportunities.
- Positive Environment:Work in a friendly and collaborative environment.
This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.
