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Apprentice Business Administrator - to £18,250 excellent benefits
This position is idea for a recent 'A' level student with a minimum grades of BBB. You must also have your own transport to drive between offices in Hertfordshire.
Key duties of this role are to provide a robust administration service to support the Practice Operations Administrator, including:
- Handle telephone calls, emails, and front-desk enquiries professionally and efficiently
- Schedule appointments and assist in managing the office diary
- Own and execute client onboarding and offboarding processes, ensuring timely completion of all steps including documentation, system setup or closure, AML checks, and internal communications
- Enter and maintain accurate, high-integrity data across client and practice systems, including CRM, workflow, banking, and bookkeeping systems, ensuring careful and secure, and GDPR-compliant handling of all personal and financial information
- Maintain up-to-date and compliant client records across the digital platforms
- Assist in document management processes, including scanning and digital filing
- Develop a confident working knowledge of all systems within the practice software suite, ensuring accurate and efficient use across all tasks
- Work with Central Administration Team to support the practice teams with day-to-day office operations and monitor compliance with best practice processes as defined by Practice Engine
- Support credit control activities, including monitoring outstanding balances, sending payment reminders, and supporting the collection process in coordination with the Practice Operations Administrator
- Assist with marketing activities, including seasonal campaigns and client communications
- Conduct basic compliance tasks, such as anti-money laundering checks and due diligence processes
- Provide administrative support on internal projects and operational initiatives, including process improvements, system updates, and change management activities
- Assist with the preparation of weekly practice KPI reporting and data collation
- Assist the Office Manager with day-to-day upkeep and presentation of the office/shop, ensuring the front-of-house environment is tidy, welcoming, and aligned with brand standards
- Complete all mandatory Academy Practice Administration training modules
Essential Qualifications and skills required:
- A Levels (Grades B and above)
- Strong Microsoft Office skills (Outlook, Word, Excel)
- Clear and professional telephone manner
- Interest or prior knowledge in bookkeeping platforms such as QuickBooks or Xero
- UK driving licence holder as this role supports various UK locations and there will be a requirement to travel to alternative sites to work.
- Confident communicator with strong skills both verbal and written. Able to build trust and rapport by applying tone and appropriate language to deliver range of verbal and written communications.
- Can demonstrate creative and positive attitude to problem solving, enjoys change and challenge. The Group is constantly evolving so you need to enjoy and be adaptable to this environment.
Ability and confidence to work on own initiative. Able to prioritise a busy and varied workload and to work quickly and accurately and to manage own deadlines.
