Product & Partnership Coordinator (London)

The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role for London will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio within London.  

The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. 

You will be reporting to Sam Dove, Product & Partnership Lead  

What you will do:  

• Collaborate with the Partnerships manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.  

• Assist with management of current relationships, product development, internal and external queries and implementing the product strategy. 

• Conduct market research and analyse user feedback to identify new product opportunities and improvements. 

• Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape. 

• Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met. 

• Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements. 

• Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions. 

•  Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals. 

• Manage relationships with internal and external stakeholders to gather input and feedback. 

• Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches.  

• Monitor post-launch product performance and customer feedback, adjusting the product as necessary. 

• Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.  

About you:  

• Proven track record in negotiating and managing partnerships. 

• Proven track record of launching and managing successful products. 

• Excellent communication and interpersonal skills for collaboration with cross-functional teams.  

• Keen eye for detail and understanding of UX best practises. 

• Ability to prioritise tasks effectively and manage competing demands. 

• Ability to manage multiple priorities and meet deadlines.  

• Problem solver, personable and positive attitude.  

• Good team player, self-motivated and able to work on own initiative.  

• Ability to regularly communicate updates to the appropriate stakeholders.  

• To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events  

Key Skills & Experience:  

• At least 1 years’ experience in a partnership management or relationship management role  

• Experience working in agile development environments. 

• Excellent editing, copy writing and proof-reading skills.  

• Attention to detail.  

• Ability to balance conflicting and changing demands through prioritisation.  

• Collaborative approach and ability to build relationships across various departments.  

What can we offer you?  

• 24 ½ days annual leave + Bank Holidays  

• Free CSSC Membership  

• 90 minutes of wellbeing time, per week 

 • Excellent company pension schemes available  

• Training and Development opportunities  

• Access to Employee Assistance Programme  

• Cycle to Work Scheme  

About us:  

CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.