Service Administrator

Brook Street Recruitment is working on behalf of our client in Hillsborough to recruit a new full time and permanent Service Administrator

The Service Administrator will deal mainly with remote engineers, planning their work - the parts team facilitate this through managing stock, ordering and allocating the correct parts for each remote engineer to complete repairs

Responsibilities

• Handling inquiries, resolving issues, and providing excellent customer service via phone, email, or in person
• Maintaining accurate records of customer interactions, service requests, and service history.
• Processing service orders, updating inventory, and coordinating with other departments to ensure smooth service delivery.
• Providing general administrative assistance to the service team, including data entry, filing, and preparing reports
• Acting as a point of contact for customers and internal teams, ensuring effective communication and coordination.

Criteria:

• Candidates must have strong Administrative experience, ideally in a fast-paced environment
• Competent using Microsoft Excel - this is 100% required
• Excellent attention to detail and accuracy
• Must be able to work independently, with the ability to make decisions
  

Working on a Monday to Friday shift - Salary for this role will depend on background and experience £28-32k
Experience from a parts - automotive background is preferred

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.