Customer Care Coordinator

Here at Bloor Homes East Midlands, we have an incredible opportunity for a Customer Care Coordinator to join our team in Hinckley.

When someone buys a new home, they want everything to be perfect, and so do we. That commitment to customer satisfaction has made us one of the UK’s largest privately owned and highly respected housebuilders.. We’re looking for new talent to help drive our continued success and commitment to our customers.

Based at our East Midlands region office in Hinckley, you’ll be the central point of contact for customers, handling calls, emails, and letters, resolving issues promptly and professionally, and co-ordinating technicians and sub-contractors to ensure work meets expectations. You’ll keep records accurate and up to date, playing a vital role in our friendly, family-owned business.

You’ll need excellent communication, organisation, and IT skills, plus proven customer service experience in a busy office, ideally within housebuilding. Most importantly, you’ll genuinely care about delivering an exceptional experience and always go the extra mile.

What Benefits You Can Expect:

We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits:

• Competitive salary
• Generous holiday entitlement
• Holiday buy & carry over
• Competitive bonus scheme
• Generous Pension Scheme
• High Street Retail Discount
• Life Assurance at 6 times your basic salary
• Employee discount on our Homes

A brief overview of duties can be found below:

• Handling incoming phone calls, post, and emails related to customer care issues
• Validating complaints and ensuring swift resolution, escalating when necessary
• Scheduling and coordinating Customer Care Technicians, sub-contractors, and suppliers
• Following up to ensure all work is completed to the purchaser’s satisfaction
• Maintaining accurate records via Sitestream
• Escalating recurring issues to senior management
• Managing categories of work to control costs effectively
• Supporting defect logging for Social Housing where required
• Participating in internal meetings relevant to your responsibilities
• Supporting the team with additional tasks when needed and upholding all company policies

What You'll Need To Succeed:

To thrive in this role, you should be a proactive and customer-focused individual with strong organisational and communication skills

• Proven customer service experience in an office environment
• Experience using CRM software
• Experience in working within the house building industry is essential
• Strong communication skills, both written and verbal
• Excellent time management and multitasking ability
• High level of computer literacy, including Microsoft Office
• Excellent telephone manner and negotiation skills
• Organised, self-motivated, and a team player
• Able to remain calm under pressure and adapt to changing priorities
• Problem solver with a professional and tactful approach

Our people are what set us apart. At Bloor Homes, you’ll be part of a dedicated and collaborative team that supports your growth and success so if our Customer Care Co-Ordinator role sounds like the perfect next step for you, please click 'Applynow'and join us in building more than just homes—build your future.