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Are you experienced in high-volume sales order processing and thrive in a fast-paced, collaborative environment? Our client, a long-established manufacturing business with an on-site factory in Hitchin, is seeking a Sales & Order Processing Administrator to join their close-knit team of four, reporting directly to the Sales Director.
This is a fantastic opportunity to join a company that values flexibility, accountability, communication, and confidentiality, and where your contribution will directly support both customers and internal teams.
Key Responsibilities:
- Manage incoming orders and enquiries via phone and email, advising on pricing, delivery, availability, and product suitability (training provided).
- Accurately process purchase and sales orders through to dispatch and invoicing.
- Liaise with suppliers and chase outstanding purchase orders.
- Check component availability via ERP systems and coordinate with Production to meet customer needs.
- Resolve order conflicts in collaboration with shop floor coordinators and team members.
- Raise internal works orders, issue to production, and process credit notes.
- Support external sales staff and coordinate with Area Sales Managers and Sales Agents.
- Maintain and update customer and project data on the CRM system.
- Acquire product knowledge to support front-line customer service.
- Undertake additional tasks to support the business as directed by the Sales Director.
About you! How you can add value:
- Prior experience in a high-volume, often pressurised sales ordering function
- Comfortable working to set processes and using various systems
- Accurate keyboard skills and a willingness to learn a broad technical product range
- Strong problem-solving ability, numeracy, and organisational skills
- A collaborative team player who enjoys working closely with other departments
- Confident communicator with a proactive and flexible approach
Benefits of working here include:
- 23 days annual leave plus Bank Holidays
- Christmas shutdown with additional paid days beyond statutory holidays
- On site kitchen, vending machines with fresh food and snacks and rest area
- Auto Enrolment Pension Scheme
- Life Assurance Benefit
- Free on-site parking at the Hitchin location
- A supportive, team-oriented environment with opportunities to grow and develop
This position is ideally available to start early August. If you are looking for a new role with a great business who design, sell and manufacture all under one roof, this busy sales department would welcome your sales admin expertise.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
