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Are you a tenacious, target-driven Credit Controller who thrives on reducing aged debt and building positive client relationships?Â
We're on the hunt for an experienced Credit Controller to take ownership of a portfolio of trade debtor accounts- ensuring outstanding payments are collected with professionalism (and persistence).
What you will be doing:
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Proactively chase outstanding debt – regular phone and email contact with debtors.
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Resolve customer queries quickly and effectively.
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Issue chasing letters and initiate legal proceedings when necessary.
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Produce and distribute monthly customer statements.
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Report to the Senior Controller on overdue accounts and debtor levels.
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Prepare detailed monthly reports for the finance team and other departments.
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Attend meetings to discuss and resolve collection issues.
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Allocate incoming payments accurately.
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Collaborate with internal teams, especially sales, to resolve account issues.
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Build and maintain strong working relationships with both SME and blue-chip customers.
What We’re Looking For:
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A background in Credit Control with a proven track record in debt recovery.
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Experience collecting from both SMEs and large, blue-chip clients.
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Proficiency in Microsoft Office, especially Excel, and ideally exposure to billing platforms like Abillity, Connectwise, SAP, or Xero.
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Analytical mindset and strong numerical skills.
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A natural problem-solver who thrives in a target-driven environment.
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Exceptional communication skills – assertive yet approachable.
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Meticulous attention to detail.
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Ability to prioritise, multitask and stay calm under pressure.
Additional Info:
- This is an office-based role in Hitchin with the option of working from home 1 day per week
- Hours: 37.5 hours per week (Monday to Friday)
- 25 days holiday plus bank holidays
