Back to searchTechnical Production Repairs Technician
Jark - Stevenage
Posted a day ago, valid for a month
Hitchin, Hertfordshire SG5 1EP, England
£14.5 per hour
Full Time
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Job Purpose:
Provide both technical and product information to customers, (UK and overseas) resolving enquiries and problems to achieve complete customer satisfaction via phone and email
Undertake technical maintenance and assist with repairs as required
General production of including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing
Ensure that the highest company quality standards are maintained
Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained
Attitudes and Disposition:
Work flexibly and efficiently as part of a team and liaise closely with other team members
to maintain absolute confidentiality in all related matters and to prevent disclosure of information
Always maintain a calm, positive and professional approach when dealing with staff and clients
Maintain a tidy and organized environment conducive to efficient working practices
French language would be an advantage
Core Responsibilities and Duties:
Technical
Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone, a good knowledge of single, three phase and electrical installations will be required
Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised
Undertake investigations and provide reports in relation to customer issues and feedback
Review technical information, manuals and processes, updating and improving where relevant
Liaise with Customer Services, Sales and Production as required for customer queries taking ownership to ensure they are resolved to the company and customer satisfaction
Contribute positively to customer satisfaction and provide additional support in managing customer complaints
Take initiative and efforts to develop constructive and effective solutions to any issues
Production
Assist in development of new products
Organize samples, jigs and components
Carry out repairs of the products
Pressure testing
Electrical testing
Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor
Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor
If interested please APPLY today and if your application is successful then a member of our team will make contact to discuss your application further. If you don't hear from us within 7 working days then your application will of been unsuccessful.
Skills Required
Technical Maintenance
Electrical Installation
Production
Keywords
Technical Maintenance
Electrical Installation
Production
