Diagnostics/Authenticator Technician

JOB SPECIFICS

Job Title: Diagnosics/Authenticator Technician

Job Type: Full Time - 40 Hours

Location: Swiss Time Services - Hockley, Essex

Role Summary

This role will support STS watch service centre to achieve the company’s strategy, providing diagnostics to enable estimation and authentication for our repairs.This role will require the successful candidate to have or develop a detailed knowledge of luxury watches to enable the estimation of repairs for our trade and retail customers. The individual should have a fine eye for detail. An ability to communicate, discuss and impart knowledge would be favourable. The ability to administrate and report on any watch product will be required.A knowledge of luxury watch brands is desirable, manual dexterity and confident handling of watches,experience examining and testing watch movements will be advantageous. Being a team orientated individual will be essential. Full support and training will be given.

Role Objectives• Diagnose repairs for estimates• Authenticate watches to a high standard• Maintain volume throughput

Role Responsibilities

• Diagnostics, testing and authentication for estimates• Establishing pricing for luxury watch servicing• Perform stolen/ lost checks on luxury watches• Locate brand identifiers such as warranty cards, serial numbers etc• Identifying aftermarket diamond set dials and bezels• Asist stores with watch queries• Accurate and efficient data entry

• Maintain a safe and clean working environment.• Any other reasonable management request

Skills and Qualifications

• Basic Microsoft office (Word, Excel, PowerPoint) or Google suite• Experience in the watch industry desirable• Good technical knowledge of use of watchmaking tools helpful• Extreme attention to detail• Knowledge of luxury watches and watchmaking helpful• Excellent communication skills.• Self-starter• Good organisational skills• Be able to work to deadlines• Adaptable to multiple roles dependant on business needs