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Job title: Customer Service Manager
Location: Hoddesdon
Contract: Permanent
Hours: 8-5
Salary: 35k
About the role:
Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.
Key responsibilities:
Team Management
- Plan resources to meet daily and long-term goals
- Develop, train, and upskill team members
- Motivate and engage team through regular reviews
- Ensure strong product knowledge and customer service standards
- Manage attendance and performance
- Oversee recruitment, development, and succession planning
Internal Sales Management
- Set and achieve team KPIs and sales targets
- Drive product sales through team training and brand promotion
- Analyse orders, returns, and market trends
- Report weekly on sales performance and insights
- Collaborate with Warehouse and Transport teams on delivery issues
- Ensure consistent and efficient sales processes
- Identify and implement process improvements
- Maintain a safe working environment
Candidate Requirements:
- Experience in customer service management
- Experienced with CRM systems (Kerridge a plus)
- Strong team leadership skills
- Commercially aware
- Customer-focused with service excellence
- Motivational and proactive leader
- Detail-oriented
- Excellent communicator
- Committed to continuous improvement
- Able to manage multiple priorities
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.
