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Service Desk Analyst

Greenfield I T Recruitment
Posted 9 days ago, valid for 6 days
Location

Holywell, Flintshire CH87DF, Wales

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Service Desk Analyst is available in Flintshire, requiring onsite work with one day of remote work per week.
  • The salary for this position ranges from £28k to £34k, along with additional benefits.
  • Candidates should have a minimum of 2 years of experience in desktop or technical support roles.
  • Key responsibilities include resolving end user technical requests and managing incidents to minimize business impact.
  • Preferred skills include knowledge of Office 365, Windows 10, cloud technologies, VMware, and networking.
Role: Service Desk Analyst1st – 2nd lineLocation: Flintshire (onsite / 1 day working from home)Salary: £28k - £34k plus benefitsOur global manufacturing client is looking for a Service Desk Analyst to join their growing IT team. The Service Desk Analyst will be responsible for resolving end user technical requests and carrying out the incident management process to ensure normal service operations with the aim of minimising impact on business operations. Service Desk Analyst experience –
  • Prior experience in desktop/technical support positions. (2+ years)
  • Experience in documenting and knowledge sharing. 
  • Good customer interaction skills.
  • Office 365 
  • Windows 10 
  • Knowledge of cloud technologies (Desirable) 
  • VMware (Desirable) 
  • Networking knowledge (Desirable)
If this role sounds interesting to you, please APPLY & get in touch with Joe Griffiths by calling or email at

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.