Back to search
- Build strong relationships through clear and professional communication.
- Act as the first point of contact for account-related queries.
- Provide excellent service to both internal and external customers.
- Handle complaints efficiently and escalate where needed.
- Assist teams in resolving customer account issues.
- Review and authorise credit limits according to policy.
- Monitor accounts for potential issues and raise concerns when necessary.
- Manage account reviews, reconciliations, and collections activities.
- Ensure credit holds and payment plans are handled promptly and accurately.
- Keep customer data up to date for auditing and compliance.
- Follow company policies, including health and safety procedures.
- Experience dealing with B2B clients.
- Strong background in customer service and credit control.
- Understanding of credit risk and ability to analyse data to support decisions.
- Confident communicator with good negotiation and problem-solving skills.
- Able to work independently and manage priorities.
- Comfortable leading discussions with key customers.
- Flexible, approachable, and commercially aware.
- Willing to travel to support different locations as needed.
