Technical Support Coordinator

Are you a proactive and highly organised Coordinator looking for your next career move? Do you thrive in a fast-paced environment, enjoy problem-solving, and excel at delivering exceptional service?We have an exciting opportunity for a Service Coordinator to join a growing company based in Redhill. Our client is expanding their team and is looking for a motivated individual to play a key role in supporting their service operations.Job Title: Service CoordinatorSalary: £42,000 - £45,000 DOELocation: Redhill (own transport required due to location)Benefits:22 days annual leave, increasing to 25 with servicePerformance-based bonusCompany laptop and phoneTraining and development opportunitiesRegular team social eventsAbout the RoleAs a Service Coordinator, you will be responsible for managing incoming support requests, prioritizing tasks, and ensuring efficient communication between customers, colleagues, and external vendors. While this role is within a technical environment, no technical expertise is required—just excellent organizational and customer service skills.Key ResponsibilitiesAct as the main point of contact for customer service requestsReview, triage, and assign support tickets to the appropriate team membersMonitor ongoing requests, ensuring timely updates and resolutionsMaintain clear and professional communication with customers via phone, email, and service portalsAssist in managing critical incidents and coordinating remedial actions with senior colleaguesEnsure all documentation is accurate, clear, and up to dateCollaborate closely with managers and team leaders to optimize service desk operationsWhat We’re Looking ForStrong communication skills, confident in liaising with customers and colleaguesA technical/IT sector understanding or knowledge would be beneficialA customer-focused mindset, understanding the importance of delivering high-quality serviceExceptional attention to detail, ensuring accuracy in documentation and schedulingExcellent written communication skills with the ability to compose clear and structured emailsA proactive attitude, comfortable following up with customers and external partners to drive resolutionsThis is a fast-moving and varied role that requires multitasking, adaptability, and strong problem-solving skills. If you're ready to take on a rewarding challenge in a dynamic environment, apply now!For your information:*Interested? Please send your CV in as a Word format only**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral feeDue to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.