Customer Support Co-Ordinator

A fantastic new permanent opportunity to join a successful and fast-growing Energy, Data and Technology company located in Surrey.  The role is for a Customer Support Co-Ordinator which is to provide an excellent standard of customer support large key account commercial customers.

The duties include answering email, telephone and live chat queries, processing orders, platform support and queries around data.  You will be experienced in working with customers in a professional, office environment and taking accountability for your call, escalating the call where necessary for more technical issues. 

You will work to SLA’s and provide regular updates to the customers.  Taking ownership of any complaints until there is a resolution.   Working closely with many other internal departments, especially the technical teams.

This role is a great opportunity to a more junior level candidate that is looking to progress their career in this area.   There is plenty of room for future progression and excellent training and ongoing support is provided. 

The role is Monday to Friday, 9-5 and after training you can work hybrid of two days in the office and three days working from home per week. 

The office is centrally based with great transport links for train and bus and there is plenty of local parking available.  Competitive salary and fantastic benefits on offer.

Skills/Experience/attributes:

• Minimum of 6 months experience working within a professional office/business environment in a customer focused role
• Intermediate in Word, Outlook and Excel (need to be able to do V-Look up’s)
• Good general administration skills
• Accurate and checks own work
• Ability to write a clear, concise email in a professional and friendly manner
• Outstanding communication skills verbally and written
• Passionate about providing excellent customer service
• Experience of working on an in-house system
• Ideally degree educated, or higher education – preferably around business administration or similar
• Not afraid to ask questions if unsure of something
• Loves learning new skills and systems
• Likes to investigate and a good problem solver
• Enjoys being in a team but also happy to work on your own