Assistant Service Manager

ROLE: Assistant Service Manager

LOCATION: East London

SALARY: 31k basic, 39k ote + benefits

HOURS: Monday to Friday 8.00 – 6.00

Our team at Flame Recruitment are looking for an experienced Assistant Service Manager for our clients East London based dealership.

Reporting to the aftersales manager, you will help with the running of the busy aftersales department.

Duties for our Assistant Service Manager vacancy:

• Dealing with customers and ensuring customer satisfaction.
• Leading the service team to deliver on daily duties and tasks
• Managing service team holidays and appropriate cover
• Utilise workshop loading and ensure it is up to date.
• Working closely with workshop control to unsure customer deadlines and expectations are met
• Regularly and proactively keep customers up to date with progress on their vehicle
• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.
• Cash control and updating ledgers
• Work in progress control, running daily WIP lists and managing WIP over 30
• Dealing with account queries within a timely manor
• Managing Vehicle health check system and process along with Workshop control
• Ensuring site cleanliness with a daily walk around
• Assisting service team with invoicing when required
• Ensuring daily / weekly / monthly targets are met

You will need previous experience in the motor trade / automotive industry in aftersales, ideally as an Assistant Service Manager or a Senior Service Advisor wanting to take the next step in their career.

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.

Please only apply only if you have:

An aftersales background within the UK automotive industry

Full UK driving licence

The right to work in the UK (sponsorship is not available)

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.

Please get in contact with Flame Recruitment to find out more with regards to this Assistant Service Manager role.