- Handle customer enquiries promptly within agreed time frames.
- Provide accurate pricing information, delivery times, technical specifications, and other product details to customers.
- Prepare and send quotations to potential and existing customers.
- Process orders received via emails and customer web shops efficiently.
- Maintain and strengthen relationships with suppliers and customers.
- Liaise with customers, suppliers, and delivery partners to ensure efficient and effective service delivery.
- Perform other ad hoc administrative duties as required to support the sales team.
- Proven experience in a sales administration role or similar.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using office software including CRM systems, email, and spreadsheets.
- Attention to detail and a commitment to accuracy.