Customer Service Administrator

Supreme Recruitment

Posted a day ago, valid for 18 days

Hounslow, Greater London TW3 1NL, England

£28,000 - £35,000 per annum

Full Time

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Sonic Summary

The position involves acting as the first point of contact for customers and managing the administrative order process for incoming and outgoing goods.
Candidates will need to proactively address customer complaints and resolve issues effectively to ensure customer satisfaction.
The role requires independent performance of various administrative tasks, including checking customs documents and invoices.
The salary for this position ranges from 26,000 to 28,000 per year.
Applicants must have a valid DBS and will undergo a 5-year reference check due to the airfreight nature of the job.

The position

Act as the first point of contact
Administrative handling of the order process for incoming and outgoing goods
Proactively thinking along with the customer, ensuring an adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible
Independently perform various administrative activities
Checking and ensuring the follow-up of customs documents, invoices, etc.
Actively thinking about improvements in the process and service and implementing improvement actions
You ensure that your customer is and remains satisfied with the service provided

Salary 26k to 28k

Requirements

Due to this job being airfreight related, the candidate will need to go through a 5 years reference check and valid DBS

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Customer Service