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Job Title: Order Management & Customer Service Administrator (12-Month Temp Contract)Location:Â HeathrowContract Type:Â Full-Time, Temporary (12 Months)Department:Â Operations / Customer Service
Hours: Monday - Friday, 08:30am to 17:15pm
Pay rate: £13.00 per hourÂ
About the Role: We are seeking a proactive and detail-oriented individual to join my client's team as an Order Management & Customer Service Administrator on a 12-month temporary contract. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering excellent service while keeping operations running smoothly.
Key Responsibilities:-
Order Management:
- Process and manage customer orders accurately and efficiently
- Coordinate with internal teams to ensure timely delivery and fulfilment
- Monitor order status and proactively resolve any issues
-
Customer Service:
- Act as the first point of contact for customer inquiries via phone and email
- Provide timely and professional responses to queries and complaints
- Maintain strong relationships with clients through excellent service
-
General Administration:
- Maintain accurate records and documentation
- Support the wider team with administrative tasks and reporting
- Assist with data entry, filing, and other office duties as needed
- Previous experience in a similar role (order processing, customer service, or admin)
- Strong communication and interpersonal skills
- High attention to detail and excellent organizational abilities
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Ability to work independently and as part of a team
- Experience with ERP or CRM systems is a plus
