Debt Recovery Agent

Salary: £12.21 - £13.00Location: Hounslow Contract Type: Full-time - Temporary (3 months)

We are looking for a dedicated Housing Benefit Overpayment Debt Recovery Officer. This role involves a variety of tasks aimed at efficiently recovering overpayments. Key responsibilities include:

Key Tasks and Responsibilities:

• Collection Targets: Contribute to achieving collection targets set by the client.
• Procedural Adherence: Follow overpayment/payment procedures to meet client agreements.
• Quality Standards: Maintain high-quality standards and meet internal benchmarks.
• Productivity: Achieve internal productivity goals.
• Team Objectives: Adhere to objectives set by the service team manager.
• Support and Mentorship: Provide support and mentorship to overpayment administrators as needed.
• Proactive Recovery: Engage in proactive recovery of overpayments through outbound calls, benefit attachments, referrals to debt collection agencies, and County Court recovery.
• Debt Validation: Perform initial validation of debts.
• Debt Maintenance: Maintain debts throughout the recovery cycle.
• Communication: Liaise verbally and in writing with debtors, third parties, and internal departments.
• Complex Correspondence: Respond to complex correspondence related to debts.
• Payment Handling: Manage aspects of debt payments, including returned/missing BACS payments and issuing/cancelling payments.
• Write-Off Recommendations: Make recommendations for debt write-offs.
• Debtor Tracing: Trace absconded debtors.
• Account Maintenance: Maintain the suspense account and invoices in credit.

Essential Skills and Attributes:

• Debt Recovery Experience: High-level experience in debt recovery.
• Regulatory Knowledge: Extensive knowledge of debt recovery regulations and processes.
• IT Competency: Proficiency in using various debt recovery and document management IT systems.

We are a leading business service provider to public and private sector organizations across the UK. We pride ourselves on revolutionizing our clients' operations with our expertise and innovative solutions in areas such as Revenues & Benefits, Finance and Accounting, HR & Payroll, and Customer Services. Our goal is to help our clients become more efficient through our best-in-class business process outsourcing and operational transformation expertise.

Our Values: Accessible - Curious – Expert (ACE)

We are committed to creating opportunities for our employees, clients, and shareholders. Our passion for process and intense client focus ensures we deliver award-winning services. We encourage our workforce to embody our company values and make a real difference.

• Free eye tests
• 26 days annual leave (full-time) + up to 8 days Bank Holidays
• Organized company events
• Casual dress code
• Wellness program
• Staff referral program
• Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams
• Automatic enrollment in our contribution matching pension scheme

Successful candidates must comply with the government’s Baseline Personnel Security Standard Verification process, which includes a basic criminal record check for any “unspent” convictions and a financial probity check. If you are unable to meet these requirements, your offer may be revoked.