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A fantastic opportunity has arisen with a market-leading, international e-commerce and logistics organisation for an experienced Solutions and Implementation Manager to join their high-performing projects and solutions team. This role offers the chance to take ownership of complex, end-to-end solution implementations within a fast-moving, cross-border environment.
- Hours: Full-time, flexible working
- Type: Permanent
- Location: Remote / or access to London Heathrow facility
Duties and Responsibilities of a Solutions and Implementation Manager:
- Lead the design and delivery of bespoke, end-to-end logistics solutions, covering customs clearance, linehaul, warehousing and last-mile delivery
- Scope new solution components, translating commercial and operational requirements into clear, deliverable designs
- Own multiple high-profile implementations and product launches, including new partners, carriers and operational locations
- Manage projects from initial scoping through to go-live and hyper-care, ensuring timelines, budgets and quality standards are met
- Act as the central point of coordination between IT, operations, quality teams, suppliers and clients
- Produce clear solution documentation and technical specifications
- Lead implementation calls, manage risks and resolve issues during delivery and post-launch
- Support business change initiatives and contribute to process improvement and best-practice frameworks
- Provide mentoring and guidance to project and delivery teams where required
The successful candidate will have:
- Proven experience delivering solution design and implementation within a cross-border e-commerce or logistics environment
- Strong understanding of customs, international logistics, carrier integration and operational workflows
- Demonstrable experience managing large-scale, business-wide implementations
- Confident leading cross-functional and geographically dispersed teams
- Strong stakeholder management and communication skills, with the ability to document and present complex solutions clearly
- Comfortable working closely with IT teams to translate business requirements into technical delivery
Benefits of the Solutions and Implementation Manager role:
- Salary 50,000 - 60,000 (dependent on experience)
- Remote working with flexibility
If this Solutions and Implementation Manager role sounds of interest, please apply online now!
