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Our client, a well-established and growing organisation within the logistics and distribution sector, is seeking an experienced Senior Operations Manager to join their leadership team. This is a pivotal role for a hands-on, commercially minded operations professional who thrives in a fast-paced, regulated environment and is passionate about driving operational excellence.
Hours: Full-time
Contract Type: Permanent
Industry: Logistics / Warehousing / Distribution
Location: London Heathrow
Duties and Responsibilities of the Senior Operations Manager:
- Take overall responsibility for end-to-end operations, ensuring processes run efficiently, effectively, and in line with business objectives
- Act as the Voice of Operations, championing operational performance and best practice across the business
- Lead operational planning using a data-driven and analytical approach
- Manage, lead, train, and mentor a cross-functional management team covering operations, warehouse, logistics, and compliance
- Hold overall responsibility for the wider operations team (circa 20 employees)
- Own the operations budget and warehouse P&L, driving cost control and commercial performance
- Drive continuous improvement, operational excellence, and best practice across all operational areas
- Develop, implement, and maintain operational strategies, policies, and SOPs
- Maintain oversight of warehouse health, procurement, KPIs, and service performance
- Ensure full compliance with regulatory, aviation security, transport, customs, and health & safety requirements
The Successful Candidate:
- Proven experience in a senior operations leadership role within logistics, warehousing, transport, or a regulated operational environment
- Strong background in operational planning, performance management, and budget ownership
- Experience leading and developing multi-disciplinary management teams
- Highly analytical with a data-driven approach to decision-making
- Confident communicator with the ability to influence at all levels
- Commercially focused, resilient, and solutions-driven
- Strong IT skills, with experience using operational and planning systems
Benefits of the Senior Operations Manager Role:
- Senior leadership role with autonomy and influence
- Opportunity to shape operational strategy and drive meaningful change
- Long-term career progression within a growing organisation
If this Senior Operations Manager role sounds of interest, please apply online now for a confidential discussion about this opportunity.
