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The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.
Client Details
The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.
Description
- Lead and manage the customer service team to deliver exceptional service standards.
- Monitor and improve customer service processes to ensure efficiency and satisfaction.
- Act as the primary point of contact for escalated customer queries and resolve issues effectively.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Train and mentor team members to enhance their skills and performance.
- Prepare and present reports on customer service performance to senior management.
- Work with installations team to plan and arrange installations for customers
Profile
A successful Customer Service Manager should have:
- Proven experience in customer service management within the industrial or manufacturing sector.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to analyse data and implement improvements based on findings.
- Knowledge of customer service software and tools.
- A proactive approach to ensuring customer satisfaction.
Job Offer
- Competitive salary of 40,,000 to 45,000 per annum.
- Permanent position with opportunities for career growth.
- Supportive and collaborative working environment in Huddersfield.
- Chance to lead a dynamic team and make a significant impact.
- Potential for additional benefits based on performance.
This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area
