Customer Service

Your new company

I am excited to be supporting one of our long-standing logistics clients in West Hull to add a customer service advisor to their growing team. This company has a truly inclusive and supportive culture, modern offices and on-site parking. The shift pattern provides a strong work-life balance, and you will be working alongside an established and collaborative team. This role is 40 hours a week, working 07:00-17.30 4 days a week, including either a Saturday or a Sunday, so you MUST be able to commit to weekend work.

Interviews are to take place w/c 12th May with an anticipated start date of June 2025.

Your new role

In this role, you play a key role in providing exceptional customer service to a loyal customer base, maintaining and building on those relationships. Working alongside the transport planning team, you will be the first point of contact for customers booking in orders, liaising on timescales and updating on the status of their deliveries. You will be able to identify any potential issues with orders and support the wider team in securing cost-effective solutions.This role is heavily email and database-focused, so you must be a strong-written communicator and have a high attention to detail.

What you'll need to succeed

• Experience of working within logistics would be beneficial, although full training will be given.
• You must have a proven track record of working within customer service.
• Excellent communicator with a strong attention to detail.
• Team player and able to collaborate to prioritise workloads.
• 07.00-17.30 4 days a week
• Weekend work is required as this role is either a Wednesday-Saturday or a Sunday-Wednesday working pattern
• Must be able to reliably commute to site for early start times
• What you'll get in return

Opportunities for career development and training

4-day working week

Part of a strong collaborative culture Free on-site parking

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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