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Salary: Up to 26,000 per annum Location: Hull | Full-Time | Office-Based (with some flexibility)
Grafton Recruitment are delighted to be partnering with a well-established international business with a key office in Hull, as they seek a Customer Service Representative to join their growing team. This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to be part of a company that operates on a truly global scale.
The Role
As a Customer Service Representative, you will act as the main point of contact for a portfolio of customers, supporting them through the full transport and delivery process. You'll build strong relationships, coordinate with internal teams, and ensure service standards are consistently met.
Key Responsibilities
Manage customer orders from start to finish, ensuring accuracy and efficiency.
Communicate effectively with logistics, operations, finance, and sales teams to deliver seamless service.
Develop strong relationships with customers and understand their specific requirements.
Handle enquiries and resolve issues promptly and professionally.
Monitor service performance, report on key metrics, and identify opportunities for improvement.
Maintain accurate records and support ongoing process enhancements.
About You
Strong communication and interpersonal skills with a customer-first mindset.
Excellent attention to detail and strong organisational ability.
Comfortable working with data, reporting, and Microsoft Office systems.
Proactive, adaptable, and confident in managing multiple priorities.
Experience within logistics, transport, or a customer service environment is advantageous.
What's on Offer
Competitive salary up to 26,000 per annum.
The opportunity to work for a respected international organisation with excellent career prospects.
Supportive and collaborative team environment.
? If you're ready to take the next step in your career, apply today through Grafton Recruitment.
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