Senior Sales Administrator

Job Title: Senior Sales Administrator

Location: Hull Office
Hours: Full-Time (Mon – Fri, 08:30 – 17:00)
Salary: Up to £30,000 DOE
Contract Type: Permanent

About the Role

We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments.
Experience in manufacturing or logistics/transport environments is highly beneficial.

Key Responsibilities

Sales Administration & Customer Support

• Provide excellent customer service to UK and international clients.
• Act as the main point of contact for order-related enquiries.
• Understand customer requirements and ensure they are met accurately and efficiently.
• Build positive, long-term relationships through professional and proactive communication.

Order Processing & Coordination

• Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information.
• Maintain organised and up-to-date order records.
• Ensure compliance with documentation requirements, including export paperwork where necessary.

Production, Logistics & Supply Chain Support

• Work closely with production teams to monitor demand, stock availability, and lead times.
• Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries.
• Prepare and manage customs and shipping documentation for smooth import/export movement.

Communication & Problem Solving

• Provide customers with regular updates on order progress and delivery schedules.
• Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach.
• Resolve issues proactively while maintaining high service standards.

Sales & Office Support

• Assist with preparing quotes, proposals, and customer agreements.
• Support wider office activities including answering calls, greeting visitors, and general administrative duties.

Ideal Candidate Profile

Experience:

• Minimum 3 years in sales administration, customer service, or account support.
• Experience within manufacturing or logistics/transport is advantageous.
• Knowledge of import/export processes beneficial.

Skills:

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• High attention to detail and ability to work proactively.
• Good understanding of logistics, shipping, or production processes is a plus.
• Confident in handling customer queries and managing expectations.

Customer Focus:

• Dedicated to delivering outstanding service and supporting long-term business relationships.

Interested?

If you have strong sales administration experience and enjoy working in a fast-paced environment within the manufacturing or logistics sector, hit Apply Now or contact (url removed).