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Customer Experience SpecialistThis is a fabulous opportunity for a French speaking Customer Service professional looking for a new role within a dynamic and welcoming team.If you are a positive, self starter with a passion for providing the highest level of customer service, look no further. My client is looking for someone to join their established team full time, on a hybrid basis, with 3 days in the office and 2 working from home. The office is based in St Neots and therefore you must have the ability to commute to this location regularly. Reporting to the Customer Service Leader, you will be required to build and maintain relationships with internal departments and external customers. Fluent French, speaking and written, is required as 80% of the role will be working and communicating with customers and departments in France. To be considered for this role, you will also have experience of working in an office environment with excellent organisation, communication and IT skills. In return you will be offered a competitive salary, 25 days holiday +BH, an inclusive and enjoyable place of work, hybrid working hours, free parking onsite, social events and free tea and coffee! Responsibilities will include:
- Ensuring all requests are prioritised, organised and processed accurately and on time.
- Ensuring active management of Customer Service mailbox throughout the day. Passing queries to relevant team members.
- Passing any potential customer leads for new orders to the relevant Sales Specialists.
- Processing sales orders within 24 hours to a high degree of accuracy.
- Proactively informing any issues and any date changes to the customer.
- Ensuring all complaints and credit returns are actioned within expectation deadlines.
- Actioning any customer invoice disputes.
- Supporting Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Communicating any significant complaints to the Customer Service Manager.
If you are fluent in French and have the ability to work flexibly and accurately and as part of a team, please contact me for more information or APPLY NOW!
