Order Fulfillment Administrator

Order Fulfilment Administrator

Location: St Ives, Cambridgeshire

Salary: £23,492.04 per annum (depending on experience)

Job Type: Full-time, Permanent

About the Role

A busy and growing business based near St Ives, Cambridgeshire is seeking an organised and proactive Order Fulfilment Administrator to join its Global Dispatch and Order Fulfilment team. This role is vital to ensuring the smooth and accurate processing of sales orders from receipt through to delivery, providing excellent service to customers in the UK and overseas.

The role involves managing communication with internal departments and freight forwarders, maintaining accurate records, and actively contributing to the improvement of administrative processes.

Key Responsibilities

• Accurately process sales orders and associated paperwork, ensuring orders are fulfilled correctly and delivered to the right location
• Liaise with freight couriers and negotiate the best shipping methods and rates
• Provide dispatch admin support and monitor special order requirements with the Purchasing team
• Communicate with customers, providing updates, shipping documentation, invoices, and tracking details
• Work closely with the Warehouse and Production teams to monitor stock levels and prioritise orders
• Check courier invoices and track against original quotes to ensure accuracy
• Maintain internal records and spreadsheets to support Sales, Accounts, and Purchasing departments
• Request and manage proof of delivery (POD) documentation
• Actively support the improvement and streamlining of administrative procedures
• Provide general support across the Dispatch and Order Fulfilment team as needed

What We’re Looking For

Essential:

• GCSE or equivalent in English and Maths (minimum Grade C/4)
• Strong administrative skills with experience in a similar role
• Confident IT skills including Microsoft Office, email, and internet
• Excellent attention to detail and ability to self-check work
• Strong communication skills, both written and verbal
• Self-motivated, with the ability to work independently and as part of a team
• Comfortable working under pressure in a fast-paced environment
• Positive attitude and professional approach

Desirable:

• Previous experience in sales or order fulfilment administration
• Ability to speak multiple languages
• Access to own transport due to office location

Additional Information

• The role may involve occasional lifting or warehouse support
• Candidates must have the right to work in the UK
• References will be required as part of the recruitment process

Interested?

If you’re highly organised, customer-focused, and ready to take ownership of a key administrative function, we’d love to hear from you. Apply today to join a team where accuracy, efficiency, and teamwork are valued every day

If you are interested in the role of Order Fulfillment Administrator and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on or email

If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.

Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.