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Do you have experience in housing or income services, with a strong understanding of welfare benefits such as Universal Credit or Housing Benefit? If so, we have an excellent opportunity for a Payments and Income Coordinator to join our client’s expanding organisation based in Hurn, Dorset. This is a full-time, permanent position.
In this role, you will provide essential administrative support to the income team, helping to ensure the effective and timely collection of housing-related charges.
The organisation offers an excellent benefits package (outlined below), along with the flexibility of a hybrid working arrangement, requiring just two days per week in the office.
Key duties:
- Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed
- Manage housing benefit overpayments, universal credit verifications and account reconciliations
- Maintain accurate records
- Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears.
- Support early intervention strategies for arrears prevention and tenancy sustainment.
Required skills:
- Experience within housing, income or customer account management
- Strong communication and problem-solving skills
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit
- Excellent attention to detail
Benefits:
- 25 days holiday + Bank Holidays with an extra day every year up to 30 days
- Chance to buy and sell holiday
- 3 additional paid wellbeing days and 2 paid volunteering days
- Generous matched pensions scheme up to 12%
- Life cover at 4x salary
- Options for private medical insurance, dental insurance and critical illness coverÂ
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceÂ
