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Must be based within the M25 !
Must have up to date commercial gas accreditations including CODM,CO1 and COCM1
Full UK driving licence with no more than 6 points
ROLE SPECIFICATION: The responsibilities that the role carries include but are not limited to the below;
To service, repair, maintain and install gas appliances in client owned properties, in accordance with manufacturers instruction and guidance.
Be competent in fault diagnosis and repair of modern and traditional boilers and be able to carry out repairs to central heating systems, including fitting new pumps, motorised valves, radiators and adapting pipework as necessary.
Power Flushing of heating systems
Ensure the security and correct operation of plant and equipment supplied, to include vehicles, flue gas analysis meters and mobile data equipment i.e. PDAs.
Ensure all certification and documentation is completed accurately and in accordance with Data Protection and Information Security regulations.
Regular monitoring of first time fix and call back rates will be in place to ensure standards and service levels are maintained.
Have a high level of literacy and numeracy to enable the various calculations associated with gas works to be completed along with the dissemination and relation of manufacturers instructions
Have a logical and methodical approach to problem solving and fault diagnosis, and the ability to stay focused and have the mental concentration to follow a problem through to a satisfactory outcome.
Have a sound knowledge of Customer Care and possess the ability to deal with potentially angry or upset people and be able to cope with the emotional demands dealing with such situations could cause. 2
Willing and able to work as part of a team and independently showing initiative dealing with situations and completing tasks.
To effectively communicate with customers to explain the correct operation of gas appliances and the importance of regularly servicing gas appliances
Ability to work to deadlines and timescales and liaise with managers and customers regarding changes to schedules or appointments
Be willing and able to work with and train apprentices or other personnel as required.
Any other duties as may reasonably be requested by the Contract Supervisor/Manager
HEALTH & SAFETY RESPONSIBILITIES:
Your health and safety responsibilities include a duty to:
Work safely and well, and to regard your own safety and health and the safety and well-being of others who may be affected by your work as your primary consideration;
Comply with Health and Safety Policy and to observe all health and safety policy procedures that are relevant to your work;
Cooperate with your employer, and your colleagues, and all those who share a responsibility for health and safety;
Correctly use and care for the PPE and safety equipment which has been issued to you, and report in good time any defects or wear and tear which indicate that these items should be replaced;
Adhere to any safety warnings provided in respect of hazards within the working environment, and report any issues regarding health and safety hazards that otherwise present themselves or come to your attention;
Report any accidents, incidents, dangerous occurrences (including near misses) or unsafe situations to your supervisor or line manager;
Fully apply your job related knowledge and experience to ensure that all work you undertake meets regulations requirements and industry safety standards.
£50,000-£55,000 per annum,plusenhanced rates for OOH & ECO
- ECO rotation 1 in 5 (dependant on resource levels).
- 33 days holiday (inclusive of Bank Holidays).
- Salary Sacrifice Pension Scheme.
- Post Code Scheduling (Reduced Travel Time).
- Qualification Renewal Inclusive.
- Free DBS.
- Company Van & Fuel Card.
