Back to search
Key Responsibilities:
-
Set up new referrals and manage associated account reconciliations in accordance with audit and compliance requirements.
-
Process payments aligned with agreed care packages and maintain accurate financial records.
-
Communicate effectively with clients and colleagues to explain, clarify, and simplify account reconciliation processes.
-
Engage directly with clients, both in person and over the phone, including handling occasional challenging interactions calmly and assertively.
-
Use initiative and strong analytical skills to resolve discrepancies and ensure timely completion of tasks.
Essential Skills and Experience:
-
Proficient in IT applications, including Microsoft Excel, Word, and email systems.
-
Competent in using computerized systems and standard software, with strong keyboard and data entry skills.
-
Excellent organizational and time-management abilities; capable of prioritizing workload effectively.
-
Strong verbal and written communication skills with the ability to engage professionally with diverse client groups.
-
High level of numeracy and literacy with strong attention to detail and accuracy.
-
A collaborative team player who can also work independently when required.
