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East London
3 to 6 month ongoing contract
28.88 p/hr umbrella
Closing Date: 07 May 2025
Requirements
- Experience dealing of making a range of homelessness decisions and decisions on part VI
- Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
- Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
- Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets.
- Experience of achieving performance targets, deadlines and meeting departmental objectives
- Experience of providing an effective advice service to members of the public
Responsibilities
- Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service.
- Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets.
- Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice
- Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends
- To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to
- To answer members enquiries and draft responses to complaints / enquiries on individual cases as required.
- To provide statistical information on performance as requested.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
