Housing Solutions Officer

Overall Role Purpose: To undertake a training programme and become responsible for the effective delivery of the Councils statutory investigation and assessment process for households who approach the Council in housing need.

This will involve a statutory assessment of their circumstances, as well as ensuring that, wherever possible households are prevented from becoming homeless, by securing their residence in their current accommodation.

When this is not possible, or appropriate, to present a range of housing options to resolve their housing needs. The postholder will engage in a two year programme to develop the ability for dealing with a range of cases, including complex cases which may be subject to judicial review and ombudsman enquiries.

The postholder will be required to develop a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness and to provide innovative advice and solutions when dealing with complex and difficult cases.

Strategy and Planning
The post holder will be required to develop a comprehensive knowledge of all housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes

The post holder will be required to develop a specialist knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act.

The post holder needs to use this knowledge to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time ensuring the maximum opportunities for early intervention

The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless.

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OR6577