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Our Client is based in South East London is looking for Accommodation Assessment & Lettings Team Leader to join their team
Your primary responsibilities will include
To manage a team of frontline officers who arrange emergency and temporary accommodation placements and appropriate referrals into supported accommodation, ensuring all placements and referrals are carried out in a timely manner, making the best use of all available housing stock at all times.
Arrange emergency accommodation on behalf of other Council services, including Children's Social Services and Adult Social Care.
Co-ordinate available properties in the private rented sector and in conjunction with Housing Caseworkers and the Tenancy Management and Resettlement Officers identify highest priority households to be put forward for Direct Lets to prevent and relieve homelessness.
To ensure high quality offers, suitability and discharge of duty decisions are made in a timely manner relating to offers of properties (temporary accommodation & private rented properties) and that staff work proactively to find an appropriate housing solution to bring the Council's 'relief'/ full housing duty to an end
You are also expected to as a team leader/manager
Adapt the planned delivery of services to ensure changing community and customer needs.
Monitor and review service outcomes ensuring effective delivery of personal and team objectives.
Ensure the continuous improvement in services using creative and informative inventions as well as effective performance and quality management.
Plan, deploy and co-ordinate people resources to meet changing operational needs.
Ensure services meet statutory and identified organisational standards and regulations.
Ensure an understanding of the impact of your service on other functions.
To oversee the co-ordination of a range of accommodation options, including but not restricted to, temporary accommodation (including emergency Bed and Breakfast), Private Sector Leased accommodation, Private Managed Accommodation, Direct Lets and Supported Housing, ensuring maximum occupancy of available accommodation to minimise void times.
To effectively recruit, induct and train staff, undertake regular supervisions and set and monitor objectives; ensure annual performance development appraisals are completed alongside learning and development plans and any performance and HR issues are dealt with as they arise.
To be responsible for leading and motivating the team on a day to day basis to deliver a high quality, professional and customer centric service to internal and external customers; provide and/or facilitate coaching and mentoring and effectively address poor behaviours and poor performance.
To promote a philosophy of putting customer needs first at every opportunity and to put in place arrangements to action this.
To oppose and where possible eradicate all forms of discrimination, making a positive contribution to managing diversity, both as an employer and service provider.
To raise performance in the team by contributing to a culture of continuous improvement
Shift Pattern
9:00AM to 5:00PM
Pay
30 P/H
If interested please apply below
