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Job Summary
Role Title: Housing Supply Administrative Assistant
Hours: 36 per week (Mon-Fri)
Location: Lynton House
Reports to: Housing Supply Team Leader
? Role Purpose
To support the Housing Supply Team with administrative functions related to:
Housing register assessments under the Housing Act 1996
Allocations of council/registered provider homes and temporary accommodation
PRSO placements (Private Rented Sector Offers)
Storage/removals coordination for homeless households
?? Key Responsibilities:
1. Strategy & Planning
Maintain records and systems for housing allocations
Prepare responses to data or subject access requests
Allocate housing register assessments and upload documents
2. Operations & Support
Support void (vacant property) listings and allocations
Issue offer and nomination letters
Process temporary accommodation allocations
Coordinate removals/storage requests for homeless applicants
3. System Management
Ensure electronic records are accurate and up to date
Track, monitor, and report on housing allocations and assessments
Maintain internal audit trails and assist with FOIs, complaints, etc.
4. Communication
Act as a professional point of contact for customers and external agencies
Collaborate effectively with internal teams, RPs, and stakeholders
5. Performance & Standards
Ensure targets and KPIs are met (e.g. void turnaround times)
Generate and manage statistical data and reports
? Working Relationships
External: RPs, choice-based letting systems (e.g. Abritas), councils, advocates, advice agencies
Internal: Housing Solutions, Housing Management, Voids Team
? General Requirements
Maintain confidentiality (Data Protection Act, Caldicott principles)
Comply with council policies on equality, health & safety, safeguarding, and conduct
Participate in training, performance improvement, and flexible duties as needed
If you're preparing for this role (e.g., writing a supporting statement or CV), I can help you draft something aligned with the job description. Just let me know!
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
